Refund policy
Return window and getting started
If a jean fit or casual staple is not suitable, you can contact the store within the stated period to discuss a return or refund. The window is measured from delivery of each item and contacting the store in time preserves the request.
Return or refund requests may be made within 30 days.
The return request window for each item starts when that item is delivered and lasts for the stated period after delivery, with the deadline focused on contacting the store rather than on return transit.
The return request window for each item starts when that item is delivered and lasts for 30 calendar days after delivery. The deadline is for contacting us, not for the parcel to reach us. This change-of-mind window does not limit any rights that apply to faulty, damaged, or incorrectly supplied goods.
To start a return, email with your order reference or other proof of purchase, the item concerned and the reason for the request. Return instructions should be obtained before sending a parcel so the order can be identified and the correct destination confirmed.
To start a return, email with your order reference or other proof of purchase, the item you wish to return, and the reason for the request. Obtain return instructions before sending a parcel so the order can be identified and the correct destination confirmed. For damage or an incorrect item, photographs can help assess the issue, but a photograph is not an absolute condition for a valid claim. If you cannot provide one, contact us. Keep your return postage receipt until the matter is resolved. This process does not override any mandatory consumer rights.
Item condition and fair exclusions
Change-of-mind returns are prepared in unused and unwashed condition with tags and included parts retained, packed securely for the journey back. Keeping proof of purchase and return postage documentation helps identification and resolution.
A change-of-mind return must be unused, unworn, and unwashed, with its original tags, accessories, and included parts. Retain the original product packaging where reasonably possible and package the item securely. Provide an order reference or other proof of purchase. These conditions do not prevent reporting a defect or an incorrect item after opening or reasonably inspecting it.
No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Eligibility depends on meeting condition requirements rather than on category alone, and mandatory rights for faulty or misdescribed goods remain protected.
No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Ordinary returns must meet the condition requirements. No restocking fee is charged. Rights concerning defective, damaged, or incorrectly described goods remain unaffected.
For questions about the listed location in connection with a return, the following address provides context.
31 E Burgess Rd, Pensacola FL 32503, United States
Item condition and fair exclusions (continued)
Order or product questions can be sent by email at any time.
Return shipping responsibility and refund timing
Responsibility for return postage follows the reason for the return, distinguishing seller-related issues from buyer-related preferences. This keeps everyday decisions about size or style separate from cases where the store supplied something incorrect or damaged.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
Approved refunds are directed to the original payment method without substituting store credit unless agreed. The treatment of any original outbound shipping charge depends on whether the return concerns the whole order or part of it and on the reason for return, assessed fairly under applicable law.
Approved refunds go to the original payment method; store credit is not substituted without your agreement. For a change-of-mind return, the original outbound shipping charge is not refunded unless required by law. If the whole order is returned because it was faulty, damaged, or incorrectly supplied, the original standard shipping charge is also refunded. For an affected part of an order, any shipping refund is assessed fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.
The aim is to inspect a returned item and tell you the outcome within the stated period of receiving it, then initiate an approved refund promptly. Further posting time depends on the payment provider and can vary, with faster legal requirements taking priority where they apply.
The aim is to inspect a returned item and tell you the outcome within 5 business days of receiving it. Once a refund is approved, it will be initiated within 5 business days. Posting to your account is controlled by your payment provider; this often takes a further 5–10 business days, but it can vary. If a refund has not appeared after that period, contact us so its status can be checked. Where applicable law requires a faster refund, that requirement takes priority.
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